Senior Relationship Officer

Position Summary

Gamma Mobility is seeking a Senior Relationship Officer to lead and manage a portfolio of vehicles, ensuring timely repayments, mitigating risk, and maintaining healthy portfolio performance. This role requires strong debt collection expertise, negotiation skills, leadership capabilities, and a customer-focused approach to ensure smooth and efficient operations in the assigned city.

Responsibilities

• Develop and implement effective collection strategies to ensure timely payments.

• Monitor portfolio performance and recommend proactive measures to maintain portfolio health.

• Ensure adherence to company policies, regulatory guidelines, and risk frameworks in all collection activities.

• Collaborate with the Field Operations Lead to oversee on-ground collection efforts.

• Maintain regular engagement with customers, ensuring high repayment compliance and building trust.

• Negotiate payment plans and offer structured repayment options where necessary.

• Identify early warning signs of potential defaults and implement preventive strategies.

• Supervise and mentor Relationship Officers, ensuring their collection targets are met.

• Conduct regular team meetings to discuss challenges, share insights, and develop collective strategies for improvement.

• Provide training and coaching to enhance collection techniques and compliance adherence.

• Collaborate with internal teams such as Credit & Risk, Legal, and Customer Success to resolve disputes effectively.

• Represent Gamma Mobility in discussions with external recovery agents and legal teams when required.
  

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Strong understanding of customer relationship management principles.
• Additional certifications in customer relationship management (e.g., CRM, Negotiation, or Sales Training) are a plus
• At least 3-4 years of experience in relationship management, account management, or customer success roles
• Proven experience managing key accounts, corporate clients, or strategic partnerships in a fast-paced environment.
• Experience with contract negotiation, conflict resolution, and maintaining long-term business relationships.
• Strong negotiation and persuasion skills, with the ability to align business goals with client needs and expectations.
• Ability to handle sensitive client interactions with professionalism, empathy, and tact.

Benefits

• You would be part of a dynamic startup revolutionising the vehicle subscription and financial services industry for gig workers in Africa.
  
• You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
  
• You would work alongside passionate, talented colleagues who share your commitment to excellence.
  
• You would witness first-hand the positive change your work brings to the lives of thousands of riders and drivers.
  
• You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.