Recovery Specialist

Job title : Recovery Specialist

Job Summary

• A Recovery Specialist is typically responsible for helping individuals, organizations, or financial institutions recover from losses, disruptions, or outstanding obligations.
• A Recovery Specialist supports clients, customers, or organizations in restoring stability after financial, operational, physical, or emotional setbacks.
• The role involves assessment, coordination, communication, documentation, and problem-solving to guide recovery processes efficiently and compassionately.

Key Responsibilities

• Assess client or account recovery needs
• Develop and implement recovery plans
• Monitor progress and maintain accurate records
• Communicate with clients, vendors, agencies, or stakeholders
• Ensure compliance with company policies and regulations
• Provide guidance, support, and follow-up services
• Negotiate payment plans or recovery solutions when applicable
• Coordinate with internal departments and external partners
• Prepare reports and maintain documentation
• Resolve issues and escalate complex cases when necessary

Qualifications

• SSCE / OND / HND, BSc Degree
• Relevant experience in customer service, collections, healthcare, counseling, or recovery services preferred

Required Skills:

• Strong communication and interpersonal skills
• Problem-solving and conflict-resolution abilities
• Attention to detail and organization
• Time management and multitasking
• Empathy and professionalism
• Computer proficiency (Microsoft Office, CRM systems, databases)
• Ability to handle confidential information.