Fashion Retail Sales Manager

Role Description

We are looking for a results-driven Retail Sales Manager to oversee our in-store sales operations, lead a team of sales associates, and ensure exceptional customer experiences. This role requires a dynamic leader who can drive sales targets, motivate staff, and ensure seamless day-to-day store operations while aligning with the brand's goals and standards.

Key Responsibilities

1. Boutique Business Development and Client Relationship Management:

• Forge and nurture client relationships through personalized interactions to drive business growth.
  

• Analyze the boutique's performance and local market opportunities to tailor a proactive sales strategy.
  

• Collaborate with the Management Team to establish and maintain authentic client connections that boost business prospects.
  

• Implement the Boutique Commercial Action Plan to crystallize the client development vision.
  

• Champion the creation of memorable experiences for clients and visitors, enhancing brand loyalty.
  

• Organize networking activities to extend the boutique's reach and client base.
  

2. Sales Performance and Customer Service Excellence:

• Lead the sales team to consistently meet or surpass sales targets and key performance indicators.
  

• Develop and oversee strategic boutique events to augment the client experience.
  

• Regularly strategize with corporate entities to ensure alignment and success of the boutique.
  

• Communicate and manage individual and team KPIs alongside the Management Team for continuous improvement.
  

• Delegate and lead boutique projects to ensure operational excellence.
  

• Analyze and recommend strategies for optimizing controllable operating expenses.
  

3. Team Development and Operational Leadership:

• Inspire and support staff, fostering a high-performance culture within the boutique.
  

• Coordinate with the Management Team and corporate partners to craft and execute comprehensive training plans.
  

• Conduct regular performance reviews and provide constructive feedback for team development.
  

• Facilitate consistent communication of strategic brand initiatives and boutique objectives.
  

• Educate the team on industry trends, competitive landscape, and brand knowledge.
  

• Oversee administrative functions, including commission structures and accuracy.
  

4. Prestige Market Expansion and Partnership Cultivation:

• Engage with the local and international prestige market to broaden the boutique's reach to high-end clientele.
  

• Foster partnerships with luxury brands and services to elevate the boutique's offerings and enhance prestige sales.
  

• Devise and implement bespoke marketing strategies that highlight the boutique's exclusive product lines to the prestige clientele.
  

• Utilize partnerships to organize and host exclusive events, enhancing the boutique’s image as a luxury destination.
  

• Introduce a loyalty program tailored for prestige customers to encourage repeat business and deeper brand affiliation.
  

• Monitor and analyze the performance of prestige market initiatives to continuously refine and improve engagement strategies.
  

5. Brand Representation and Environment Cultivation:

• Champion brand ethos, ensuring that the boutique exemplifies the brand's premium image and standards.
  

• Cultivate a boutique environment that reflects luxury and elegance, appealing to the boutique’s discerning clientele.
  

• Encourage the team to provide a bespoke customer service experience that aligns with the brand’s reputation for exclusivity and quality.
  

• Lead by example, representing the brand with professionalism in all internal and external interactions.
  

• Facilitate a culture of continuous learning and brand advocacy among team members through regular training and brand immersion activities.
  

• Implement visual merchandising strategies that showcase the brand’s products and heritage, creating an inviting and captivating shopping experience.
  

Requirements

Qualification and Key Competencies

• Bachelor’s degree in Business Administration, Marketing, or related field.
  

• Proven experience (typically 8 years) as a Retail Sales Manager, Store Manager, or similar role with at least 3 years in a managerial role, leading dynamic sales teams, and interfacing effectively with executive management and corporate partners.
  

• Strong leadership and team management skills.
  

• Excellent communication and interpersonal abilities.
  

• Solid understanding of retail KPIs, sales techniques, and customer engagement.
  

• Ability to adapt in a fast-paced environment.
  

• Tech-savvy and familiar with POS systems and retail software.
  

Benefits

Why Join Us?

• Be part of a globally recognized luxury brand with a strong fashion and lifestyle industry presence.
  

• Work with a dynamic, high-growth team at the forefront of luxury fashion to excellence
  

• Attractive compensation package, commission with comprehensive benefits.