Telco Project / Product Manager

Qualifications:

• Bachelor's degree in Computer Science, Information or Business Sciences, or related fields.
• 2 to 3 years’ experience in a Project Management role.
• Project Management Professional (PMP) certification and/or experience is a key advantage.

Skills/Requirements:

• Advanced skills in the usage of Microsoft Excel, Word and PowerPoint.
• Mandatory background of working in a software development environment or of liaising with Software Developers.
• Strong Project Management experience, managing multiple projects simultaneously.
• In-depth knowledge of project management principles, methodologies, and tools.
• Knowledge of working with JIRA is an added advantage.
• Ability to identify and mitigate potential project risks.
• Ability to manage effective project teams.
• Excellent verbal and written communication skills.
• Excellent time management, analytical and problem-solving skills.

Responsibilities:

• Collaborate in managing relationships with partners and stakeholders to foster effective communication and synergy.
• Develop and maintain a comprehensive monthly configuration and issue resolution records, ensuring accuracy and completeness.
• Maintain a minimum issue resolution rate between 85% to 90% by the end of each month, implementing proactive measures for continuous improvement.
• Contribute to enhancing customer engagement and retention features within products by optimizing customer touchpoints with relevant and compelling content.
• Ensure the quality of content and notifications aligns with product management objectives, both for new and existing products.
• Identify opportunities for system enhancements that can enhance productivity and elevate the quality of products.
• Promptly address escalated issues involving the product team, ensuring timely resolutions.
• Facilitate effective communication and knowledge sharing within the team, keeping members informed about product and partner updates.
• Provide comprehensive product management and support for products, ensuring alignment with company goals and expectations.
• Manage campaign budgets efficiently, tracking expenditures and optimizing resource allocation for maximum impact.
• Oversee the entire product lifecycle, from conceptualization to retirement, ensuring strategic alignment and continuous improvement.