Customer Experience Officer
Flash Delivery
Job Description
- Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients.
- The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction.
Responsibilities
- Handle customer inquiries and complaints.
- Track shipments and provide updates.
- Escalate unresolved issues.
- Maintain customer records.
- Improve customer satisfaction ratings.
KPI
- Customer Satisfaction (CSAT)
- Customer feedback rating
- Complaint Resolution Rate
- % complaints resolved
- First Contact Resolution
- Issues resolved at first interaction
- Response Time
- Average response time to inquiries
- Customer Retention Rate
- Repeat customers maintained
- Escalation Rate
- Number of escalated cases
- Shipment Tracking Support Accuracy
- Correct information provided
- Daily Customer Interactions
- Calls, chats, emails handled
- Target: CSAT above 90%.
Requirements
- OND / HND / Bachelor's Degree in any relevant field.
- 1–3 years of experience in customer service or client relations.
- Experience in logistics or e-commerce customer support is an advantage.
Skills:
- Excellent communication.
- Conflict resolution.
- Active listening.
- Computer literacy.
- Customer relationship management.
Salary
N120,000 - N150,000 monthly.
Application Closing Date
7th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.
Share this job:
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Officer in Ojo, Lagos vacancy
- ...About this role As a Field Credit Officer, you would be saddled with the duty of onboarding... ...accounts with Moniepoint Engage customers to ensure optimal usage of accounts to... ...like capacity, character, and capital. Experience & Background Minimum of an OND in any...
200000 - 300000 NGN per month
...Key Account Officer Location: Lagos, Nigeria Department: Sales / Business Development... .... As we grow our chain and retail customer base, we are building a dedicated... ...service. Requirements: ~2+ years' experience in account management, customer service,...- The Field Verification Officer will be responsible for conducting on-site verification of merchants and loan applicants, confirming business... ...Conduct physical visits to verify merchant and customer locations Confirm authenticity of business operations and provided...
- ...growth and consistently exceed assigned targets. Expand our customer base and identify new business opportunities. Build and... ...in any relevant discipline ~5–7 years of hands-on FMCG sales experience. ~ Strong understanding of the Lagos market and distribution...
- ...company's payment solutions, onboarding students and businesses, and driving customer acquisition. Requirements: * Minimum of OND qualification * Sales, marketing, or customer-facing experience is an advantage * Strong communication and interpersonal skills *...
Dosumu
Ojo, Lagosa month ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Officer. Be the first to apply!
