Branch Manager

Responsibilities

• Provide day-to-day leadership and direction to all branch employees.
• Supervise, coach, train and motivate staff to ensure optimal productivity and high-quality service delivery.
• Evaluate employee performance and recommend training, performance improvement or corrective actions where necessary.
• Drive branch sales and business growth through effective marketing, customer acquisition and relationship-management strategies.
• Develop and maintain strong relationships with existing and prospective customers.
• Identify new business opportunities and cross-sell the Bank’s products and services, including loans, savings products and digital channels.
• Maintain a strong understanding of emerging trends within the banking and financial services industry and introduce innovative approaches to improve branch performance.
• Oversee daily branch operations, including customer service, cash management, loan processing and back-office activities.
• Ensure full compliance with internal policies, regulatory requirements and audit recommendations.
• Monitor loan applications, approvals, disbursements, repayments and overall portfolio quality.
• Prepare and manage branch budgets, business plans and financial targets.
• Monitor key performance indicators, revenue, expenses and risk metrics.
• Control operating costs while maximising branch revenue and profitability.
• Ensure effective internal control systems are maintained across all branch activities.
• Proactively manage credit, operational and reputational risks.
• Conduct regular reviews to minimise fraud, errors and operational losses.
• Prepare timely and accurate reports for senior management on branch performance, challenges, risks and business opportunities.
• Communicate organisational policies, procedures and relevant updates to branch employees.
• Represent the Bank at community, business and stakeholder engagements where required.

Qualifications and Experience

• HND, Bachelor’s Degree, PGD or Master’s Degree in Banking and Finance, Accounting, Economics, Business Administration or a related discipline.
• 5 to 10 years' relevant banking experience.
• Candidates should have experience as an Operations Lead, Assistant Branch Manager, Branch Manager, or in a similar leadership role within a bank or financial institution.
• Previous experience in microfinance banking will be an advantage.
• Applicants should clearly indicate their preferred location; Ibadan, Saki or Ogbomoso.

Key Competencies:

• Strong knowledge of microfinance banking operations, products and credit analysis.
• Proven leadership and people-management capabilities.
• Strong business development, deposit mobilisation and customer relationship-management skills.
• Good understanding of financial statements, budgeting and performance management.
• Excellent customer service, communication and interpersonal skills.
• Sound knowledge of applicable regulatory and compliance requirements, including CBN and NDIC guidelines.
• Strong risk-management and internal-control orientation.
• Good knowledge of the business environment in Ibadan, Saki or Ogbomoso, depending on the preferred location.
• IInnovative, commercially minded and results-driven.

Application Closing Date
16th October 2026.

How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

Note : Only suitably qualified candidates will be contacted.

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